United States, Mon-Fri 0900-1900 For refund requests without a sales receipt, a merchandise card equal to the amount of the merchandise is offered. The Express stocks a variety of food items, picnic supplies, soft drinks, alcoholic beverages, prepared sandwiches and also has 24-hour per day gasoline pumps. Get exclusive email-only offers and advance notice about sales & events. Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. It may be possible to order the item from shopmyexchange.com. Once the identity has been verified, customers are advised to establish their own Username / Password. We also generate over $420,000 annually to Fairchild AFB MWR Programs. About My Order. AAFES KADENA BX UNIT 35163 Steven Smith If the last digit of the total purchase ends in three, four, six, or seven, your purchase will be rounded to the nearest nickel. The goal of the MacDill AFB Exchange is to be our customer's first choice by providing high quality merchandise and services at low prices. In those cases, as well, the manufacturer requires a sales receipt for proof of purchase and warranty start date. See 22 photos and 6 tips from 755 visitors to Hickam AAFES BX. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. Shipping & Delivery. Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . Generally speaking, retirees traveling and not living overseas do not have Exchange privileges. Bldg 5280 Pendleton Ave MS 46 Please visit our website at applymyexchange.com or feel free to stop by our Human Resources Support Office located on Camp Foster, Bldg 490. They are keys to the success of the Exchange and our headquarters. . Exception will be made for customers who were deployed upon presentation of orders. Every cent we earn goes back to our customers in one form or another. 2023 The EXCHANGE, You can also search by City/State or Base Name. Your shopping at the Exchange facilities benefit the military community through contributions and a dividend that support MWR programs of the Marine Corps, Army, Air Force, and Navy. Sat 0900-1700 If you are residing in Italy, the refund can be done at any Exchange facility in Italy. If the last digit of the total purchase ends in one, two, eight or nine, your total purchase will be rounded to the nearest dime. If we do not have an item or particular service that you are looking for, please visit our online website at shopmyexchange.com for an endless aisle of extended options. The Exchange is under a mandate from Congress to verify the identities of authorized customers before they may shop Online. Get exclusive email-only offers and advance notice about sales & events. We appreciate your patronage and consider our military and their families to be the best customers in the world. (Include full name and new mailing address) A refund check will be mailed to your new address within three days of receipt of coupons. Warranties. Charlyne CJ Morganfield 036-868-2280. Additional information can be found online under the Privacy Notice link located at the bottom of this page. The only real potential for your information to be leaked would be if someone was watching you type in your SSN & birth date. Aafes Exchange Jobs, Employment | Indeed.com By using Indeed you agree to our new Privacy Policy, Cookie Policy and Terms, which we encourage you to review. How is AAFES Base Exchange rated? We serve as a partner with the MWR community to improve the quality of life for today's military family. Exchange Post. Branch: Officer Sun: 1000-1700, 509-244-2832 Fort Leavenworth, KS, United States 66027-0000. Marine Corps I truly look forward to hearing from you. Please feel free to email me. (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). There are 70 military authorizations in the Exchange worldwide. In addition each facility has customer comments cards. In these facilities, the Exchange employs more than 40,662 worldwide. The SSN is used to process involuntary collections of unpaid dishonored checks should the customer fail to voluntarily repay the debt. The system is designed to check the SSN against those on file. Non-refundable: Gift cards; prepaid music, wireless and phone cards; opened iPods, intimate apparel, breast pumps and bathing suits; personalized items; special orders; firearms; ammunition. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. Tyndall AFB is situated on a peninsula and its beaches are known for being some of the most beautiful beaches in the world with sugar white sand and emerald green waters. Bravo Burrito (914) 441-6938 Mon 1000-1600 GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. Join FindItGuide.com Connect with More Customers Every cent we earn goes back to our customers in one form or another! 9214, Fifth Ave. (334) 503-9044 Store Hours: Mon - Sat 9:00 a.m. - 7:00 p.m. Sun 10:30 a.m. - 6:00 p.m. Of those, 53 are located here at HQ Exchange. When military members deploy to remote locations around the world, AAFES is right there with them, offering products and services to bring Soldiers and Airmen a taste of home. Domestic Traffic Customer Service Office: (214) 312-3015. International Traffic Customer Service Office: (214) 312-2876 . Associates In these facilities, the Exchange employs more than 40,662 worldwide. Our policy is to ensure customers are completely satisfied. Call Customer Care on (214) 312-6690 Box 660202, Dallas, TX 75266-0202. These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. Get exclusive email-only offers and advance notice about sales & events. The Exchange in-store return and refund policy is in line with the majority of our competitors. General Manager Each facility manager is empowered to work with you, should you have any questions or concerns. . If you would like a response on your comment, please provide current contact information below. Sheila Clark General ManagerTyndall AFB Exchange. Overall, our prices are fair and competitive with the local community, yet allow enough income to cover operating expenses and generate monies for the morale, welfare and recreation fund for our service people. Management was pretty good and understanding. Bldg 4250 Clear Creek Blvd Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item, guaranteed up to 14 days after the purchase. The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. Welcome to Tyndall AFB located in the panhandle of Florida. Get exclusive email-only offers and advance notice about sales & events. The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. The Exchange Ft Hood, TX 765440000 Our "round-up, round-down" policy applies only to cash purchases. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. QA Links. Main Store Bldg. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. Fort Hood AAFES Base Exchange accepts credit cards. Army We at Joint Base Lewis-McChord Exchange are thrilled to welcome you to any of our facilities. Have an item to return? This sometimes means we sell gasoline below cost. Customer Service. AAFES BASE EXCHANGE - 13 Reviews - Department Stores - Bldg 1250, Wright Patterson AFB, OH - Phone Number - Yelp AAFES Base Exchange 13 reviews Unclaimed $$ Department Stores Frequently Asked Questions about AAFES Base Exchange What forms of payment are accepted? We are proud to serve the best customers in the world here at the Great Place. 101 W. Spaatz Rd. Jimmie BurrisGeneral ManagerFairchild AFB. . Military Exercises & Contingencies. The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. Dan Daniel DC Customer Service Office: (757) 888-2827. We have an Express/Class Six Store in front of the Main Exchange complex. Money was decent. We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. Get exclusive email-only offers and advance notice about sales & events. Our policy is to set prices based on the U.S. Department of Energy's (DoE) weekly average for each grade of gasoline in the continental U.S. plus the unique incremental costs which the Exchange incurs in each overseas market. 1. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. Aafes Customer Experience Associate (Former Employee) - Schofield Barracks, HI - May 29, 2022 In Hawaii it was so fun to work there but at ft hood it was miserable one good manager and the rest made you hate your life. Exchange By The Numbers. Inspection; Testing & Evaluation; See details and enter for your chance to win! 125 were here. Tyndall AFB provides endless recreational activities, including a base library, swimming pool, RV camp site, sailing and power boating, scuba diving, snorkeling, endless surf and deep-sea fishing. At the same time, we have a financial commitment to support the morale, welfare and recreational (MWR) activities of the Army and the Air Force (i.e., libraries, bowling alleys, gyms, golf courses and more). Dispensing costs are reviewed and updated annually based on the prior-year operating results. Customers are charged the advertised price and the item is shipped. Management was disconnected from their workers. Our Exchange facilities are located off exits 119 - 125 from I-5. See details and enter for your chance to win! FAQs. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities. Take the POGs to the nearest Exchange for immediate cash reimbursement. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Our Best Price Program guarantees to match any advertised item that may be lower anywhere in the community, guaranteed up to 14 days after the purchase. History and Mission. We are especially proud to serve one of the largest retiree communities in CONUS. We are not authorized to sell fuel below our dispensed cost. Clear Creek Exchange TRANSPORTATION . AAFES Logistics Customer Service Contacts . Matthew A. Beatty General ManagerJB Lewis-McChord. (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. Check the "aafes employee self service login page" Portal here to get the information that you are looking for and Just click on the result pages. In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. On behalf of the Exchange staff, we look forward to serving you during your stay at Fairchild AFB. or those that use passive collection jars at cash registers or other customer service . Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). on motor fuel. CONUS DISTRIBUTION CENTERS . Pershing Park Express with Class Six Bldg. The headquarters organization is divided into directorates. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. I look forward to making us your first shopping choice. Matthew A. Beatty General Manager(253) 964-5955. 97 Olympic Services Mall Get exclusive email-only offers and advance notice about sales & events. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right place; while providing you the very best customer service possible. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com. 2023 The EXCHANGE, You can also search by City/State or Base Name. Mon-Sat 1000-1900 . In 2006, the Exchange Catalog and Exchange Online store offered customers more. The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. Exchange Quick Facts. This is a break-even policy we believe is fair and equitable. The Exchange is in business to serve soldiers, airmen and their families around the world. Doing Business With The Exchange. See details and enter for your chance to win! See details and enter for your chance to win! Mon-Sat 1000-1900 . These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. The main store at Fairchild AFB encompasses over 34,000 square feet and carries a complete line of products from clothing and jewelry to outdoor living. About My Order. Underpaid for the amount of hours worked. Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 Bldg 926 Air Force Information provided permits response to your comments. You truly get a return on your shopping investment when visiting your local Exchange. Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. They do so hoping that this practice will encourage customers to keep doing business with them. Langley Air Force Base If you purchased your coupons from a Navy Exchange, please contact the Navy Exchange HQ at (800) NAV-EXCH. The Army & Air Force Exchange Service remains committed to increasing the value of the Exchange to its customers while continuing to give back to the military community. Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item(s) does not arrive in time for the sale. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. 219 1-512-672-7445 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic Services Mall Facilities: Bldg. Mon 0700-2100 Sat 0800-2100 . Mon-Sun 24 hours. Mon-Sat 0800-1800 Sun 1000-1800 Gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Sun Closed Car Rental Bldg. Call 238-8851 or 01638-548851 or email . AAFES returns earnings to the Army and Air Force to improve troops quality of life and to provide a dividend to support MWR programs. 220 Mall Lane, Suite 2 The Exchange is centrally located throughout Okinawa Japan with operations on Camp Gonsalves, Camp Schwab, Camp Hansen, Camp Courtney, Camp McTureous, White Beach, Camp Shields, Torii Station, Kadena AB, Camp Lester, Camp Foster, Camp Butler, MCAS Futenma, Camp Kinser, and Naha Port. HR Office 254-532-9514, Bldg. Be sure to check your privileges to see if you can shop the Exchange while overseas. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. HR Office (253) 964-2522. Email: militarystar@aafes.com: Fax: 1-214-465-2702: Mail: Exchange Credit Program PO Box 650410 Dallas, TX 75265-0410 Mail Payment Every cent we earn goes back to our customers in one form or another. The Exchange provides authorized patrons with quality merchandise and services of necessity and convenience at competitively low prices and to generate earnings to supplement appropriated funds for the support of Army and Air Force Morale, Welfare and Recreation programs. We require contact information to ensure our reviewers are real. The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. Store Phone: 618.212.3898 Fax: 618.256.2349 DSN: N/A DSN FAX: N/A Store Email: ScottAFB.commissary@deca.mil Make This My Store Store Hours Normal Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds 0800 - 1900 Thurs 0800 - 1900 Fri 0800 - 1900 Sat 0900 - 1900 Deli/Bakery Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds Each facility manager is empowered to work with you, should you have any questions or concerns. DSN 318-430-1168. United States, 253-964-3161 When customers spend money at outside stores, it means less money for the MWR activities. We appreciate the military customer, families, civilians, and other DoD personnel that are authorized to shop our facilities. Warranties. javascript must be enabled for the correct page display. We operate almost entirely on money earned from the sale of goods and services, not tax dollars. Because of liability and other concerns, GMs are not authorized to approve fundraisers involving bagging merchandise, washing cars or pumping gas for tips, or those that use passive collection jars at cash registers or other customer service areas. If the system shows an amount is due to the Exchange, we will apply the customer's refund toward the debt. AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. We are focused on customer service and overall guest satisfaction. Mon-Fri 0800-1700 Sat 0900-1400 Sun Closed Or visit docsdental.health Janz Medical Supply (813) 443-8852 Mon-Fri 0900-1800 Sat (Appointment Only) Sun Closed Barber Shop (813) 840-0087 Mon-Fri 0730-1800 Sat 0900-1600 Sun 1000-1600 Stylique Salon (813) 840-0525 Mon-Fri 0900-1700 Sat 0900-1600 Sun Closed General Nutrition Centers (813) 840-2505 HR Office 813-840-0601. As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. 2023 The EXCHANGE, You can also search by City/State or Base Name. They are keys to the success of the Exchange and our headquarters. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all fiscal transactions. Intentionally sacrificing earnings is not a business philosophy to which the Exchange can subscribe. Not great hours though. Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. Navy Sat 0900-1800 This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. Exchange Post. Nicholas Nguyen General ManagerMacDill AFB. Co-workers make the work more enjoyable, but pay was not great. Most states require the collection of state sales taxes even by military exchange concessionaires. In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. The Exchange is headquartered in Dallas, Texas, and its Director/Chief Executive Officer is Tom Shull. DPW Service Order Form (Garrison Only) Working together, we provide the best possible services to the most important people - our soldiers, airmen and their families. If you have left Italy, please mail your coupons to the address below. See details and enter for your chance to win! Email. Contact Us. See details and enter for your chance to win! Contact . In addition each facility has customer comments cards. For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. In addition, we adopted a "14-day price guarantee" policy. Do you have something to contribute? If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. Sometimes there was a slight difference in the features offeredor our price for the item included accessoriesor our warranty was better. Olympic Services Mall Facilities: Bldg. Army and Air Force Exchange Service (AAFES) complaints contacts. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Unknown We must also avoid unnecessary risk of liability that could divert resources from the dividend. . Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. Atlanta DC Customer Service Office: (404) 469-5267. They include a barber and a beauty shop, alterations, Military Clothing Store and an electronics accessory store. Returns & Exchanges. Rank: You will be contacted about your comment within five working days. 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. Gas pricing is a very complex issue, greatly impacted by world markets, political and economic factors. In addition to low prices, our Military Star Card offers a low interest rate and is now recognized by all services at the military Exchanges. United States, Mon-Fri 0900-2000 lost our order ticket, can't get ahold of anyone, phone extension doesn't work, and customer service doesn't speak english. Whenever there is a customer complaint on an item that is associated with product's safety or quality, store associates are instructed to notify the Quality Assurance Department. "Never had good luck with the furniture section. 5488 (254) 539-4016. General Manager. For Overseas Customers. Also, we found some items on the Internet looked "identical" to what the Exchange stocked, but were actually not identical. AAFES Pizza Hut TAKEAWAY ONLY . AAFES Taco Bell TAKEAWAY ONLY .

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