This simply indicates that your BT hub is establishing a connection to the internet. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. The Hub is working but isn't connected to the internet - this takes about two minutes. You'll be able to book an engineer appointment if the problem cannot be fixed online. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. The light will turn steady blue when your Hub is ready. Thanks again for the help - I have checked all / all look ok. I'm not in the office at the moment so I can't check your account. If it's still not working the use the Contact us link at the bottom of the page. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Re: Light on router is blue but no internet connection! The pink light has other reasons for flashing. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Your device is connecting to the mobile network. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. richardward. How does the speed test look? If you think I helped please feel free to hit the "Thumbs Up" button below. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Using the Power button, turn your Hub off and then on again. Flashing red and blue: The router is connecting to a device via WPS. 22h52, Stats show you are connected to the internet, on I have this exact problem. Your Hub can't connect to your broadband line. Need to know more about your BT hub lights in general? First, try resetting your router to its default settings. 12h26. Once entered click on continue to advance settings. Your device is using mobile data because your broadband is not working (two or three bars are good). If you still can't connect to the mobile network, contact us. If you haven't I would expect it to go live by midnight tonight. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Often the signal gets better near windows or doors. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Assuming that youve determined that your BT broadband is the issue, follow these steps. If there's still no light, call us on 0800 111 4567. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Power light is blue, but you can't connect to the internet. Once you have done this press connect. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Open a new web browser window and follow the on-screen help wizard to get connected. If it's your broadband activation day, it can take until midnight for this to happen. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. My workaround has been to manually enter DNS settings on each device. Check if the broadband cable (grey ends) is plugged incorrectly. Connect a device to your Hub using a cable or wi-fi. Current speed test and fault status below on Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Wait until power save mode period ends or press the Restart button on your Hub to override. Get help setting up your Smart Hub>, Check for any service problems in your area. VPN connection enabled on your device. Trying to work out your BT hub orange light from your BT hub green light? If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Reset your Hub's default settings by pressing the reset button on the back. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. When you purchase through links in our articles, we may earn a small commission. Light on router is blue but no internet connection 1 user liked/thanked this post: A flashing light or steady?Have you just joined EE BB or were you already with EE BB? This really can help. If it's your broadband activation day, it can take until midnight for this to happen. I have reset hub etc - still no internet. 30-05-2020 If it's flashing red, you didn't connect. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 The power is off or the lights have been turned off using the Hub Manager. It might be a router firmware issue with an easy fix. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Check your ADSL filters are plugged in correctly to your phone sockets. Use the Power button to turn your Hub off and on again. Thanks also to all people here who tried to help / good the check all the bases. Click on broadband and a page that says internet connection configuration should open. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Check you're connected with the correct username in the Hub manager. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. (Instructions for an Android device are here.). Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Re: BT Hub - Blue light on but no internet on any devices. You can find this on the reference card on the back of the router. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. You can also check for any problems in the local area by using Service Status. Your Hub will restart and the Power light will glow steady blue. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. 01-06-2020 And if the problems cant be fixedheres - edited 01-06-2020 on 1:43 PM If you dont know where it is, its typically where your broadband cable comes into your house. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. CloudFlare DNS is free, fast and seems to respect privacy. EE Limited. It turned out to be a fault with the network, which BT Wholesale fixed. Open your web browser and visit http://btbusinesshub.home/. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 2 users liked/thanked this post: If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Find your broadband network login details. Don't worry, this is normal, and things should settle down after the ten days. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Your broadband username or password is wrong, and your Hub can't connect. Step 5: Change the configuration from Automatic to Manual. on Go to http://192.168.1.254/ in your web browser. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Broadband light is flashing orange then pink/purple. One way to check this is by connecting your Hub to your test socket. Here's some tips to find the issue and get it fixed. If you can't get online, it might be your device. Click on your model of Hub to find out what the lights mean. Flashing purple means the hub isn't connected to the internet. Step 6: Click Add Server. Your device can't connect to the mobile network. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Smart setup is shown in the picture you posted in message 5, click to disable. 22h19. Thanks, on on (No power button? Tech Advisor helps you find your tech sweet spot. Hmm. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If so, then you're (temporarily) sorted. Give it a couple of minutes and try again. Parkes94, newportpaul. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. If your broadband light is still flashing use the Contact us link at the bottom of the page. You should receive updates from DPD. Use the Contact us link at the bottom of the page to get in touch. . Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. The light will turn steady blue when your Hub is ready. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. 31-05-2020 Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. He also covers smart home tech, mesh Wi-Fi and electric bikes. Choose Status in the top-left corner of the home page. Open a web browser and follow the on-screen help wizard to get connected. Fibre connection These are the basics to what your hub lights mean. make sure your device is connected to the WiFi network. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Click on advance settings and enter the router password. Broadband needs a working phone line. The PC / wireless printer work fine via the hub wifi network. There's a problem connecting to the internet. 31-03-2020 30-05-2020 Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. It is odd the hub blue light is on? This doesn't affect our editorial independence. Connect a device to your Hub using a cable or wi-fi. Many connections problems can be resolved by turning your BT Hub off and on. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. - edited 31-05-2020 I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. We're usually less busy between 12 and 6.30pm. Any help very much appreciated. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Hub is back where it belongs. If this doesn't fix it call 0800 111 4567. I take it you've replaced the SETUP part with your account username? Yes I have. 16h54. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. You can switch it on via the Hub Manager. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. 11:33 PM. You can also check for any problems in the local area by using Service Status. The Smart hub should just need connecting staight into the wall socket. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Press and release your Hub's Restart button. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. The power is off, or you've turned the lights off. Trying to work out your BT hub orange light from your BT hub green light? Still no lights? Click on your model of Hub to find out what the lights mean. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Has your broadband been activated? Take a look at our suggestions below. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Is your BT broadband playing up? I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. best broadband deals. If there are no lights, check the power cable is in firmly, and connected to the mains. on I have got a PC plugged direct into the hub - again no internet. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. 17h47. It has five antennae and uses four Giga ethernet connections. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. You can switch it back on again via the Hub Manager. Make sure you're next to your Hub with a computer or device when you contact us. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Re: Blue light but no wifi or internet connection. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Engineer said there must have been a line fault. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Updated 06/10/2022 Need to know more about your BT hub lights in general? 22h44, Thanks - I will grab that data - here is some general info, on Check your cables. The BT Smart Hub 2 router is showing a blue light and is definitely on. You should also check for other lights on the BT Home Hub's display. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. BT Business Hubs: Help and guides for your model. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Thanks, on I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Please check to see if your fault has closed by going to the fault tracker on My BT. Turn it off and then on and try again. The test socket is your main socket. Just unplug the power cable, wait a few seconds and plug it back in.) Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? 30-05-2020 Its not the WiFi password but the one underneath please note that this is case sensitive. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . When you first plug in your hub, the lights will appear in this order. You can check for network problems by selecting "Check service status" on the app home screen. I could still connect to the hub, but had no internet access, as the broadband light was out. Don't forget to check your microfilter if you have one. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. They continually take us back to the sign in page which is always just a turning wheel. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. The help and support page aren't working and the phone lines not open!!? Ask questions and share tips with other people 24 hours a day. If everything has been entered correctly you should be able to access the internet. There may be a problem with your computer and/or its connection to the Hub. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Don't worry if you don't have full signal. on You'll be able to book an engineer appointment if the problem cannot be fixed online. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. on on The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Or you can check their website at www.dpd.co.uk. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. We'd like to help so please get in touch. appears to be unstable / he is worried things might drop out again. Your Mini Hub is designed to conserve power whenever possible. Under the Home tab check it shows as connected in the My Services section. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. BT have an engineer due to attend in around 3 weeks time. 19h00. 22h06. That is also showing a blue light but no internet on all devices. Start by checking that all of the cables are plugged in correctly and firmly. Turn it off and then on and try again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The Hub was fine / everything in the house was fine - it was a line fault. Announcements, Guides & Community Updates. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. On Monday no lights on the Openreach modem were on. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? In a web browser type 192.168.1.254 in the address bar and press Enter. Check if you need microfilters and if so, that they're correctly installed. The light will turn steady blue when your Hub is ready. Does it announce your correct no. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Finally. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Dont have a different device to try? Please can you help me? I would now say 99.9% this was an external issue / no faults inside the property. Wait a couple of minutes for the Power light to glow blue. So, grab another device and see if the issues are the same on that. 30-05-2020 Broadband light is blue, but I can't connect to the internet. If there is a problem, your broadband issue could berelated toyour landline. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Purple: The Super Hub is in modem mode. Make sure your Mini Hub is turned on and charged up or plugged in. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. how to cancel BT Broadbandand find the Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Wait for the blue light. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Take a look at our suggestions below. A blue light means the hub is working fine. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Sorry to hear you can't connect to the internet. Restart your device, and if the light is still red, contact us. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. And once again I could still connect to the mobile network, BT... 'Re connected wireless is switched off either for the help and support page n't... Again I could connect to the Hub managerhttp: //192.168.1.254then Advanced settings / broadband / internet.... In touch that or parental controls, whose job it is odd the Hub was fine - it a... Moment so I ca n't connect to the internet, on I have all! Tech sweet spot I 'm not in the local area by using service Status & quot ; the. Plug it back on but no WiFi or internet connection via the Hub is.... Theres a problem with your Wi-Fi router or the broadband light is blue, use a paper to! It will reboot one, however, there & # x27 ; display! 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Updates, https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 send you a Mini Hub relies on BT mobile network, BT... Press enter in touch a Wi-Fi issue get in touch is still red, Contact us internet,. And support page are n't working and the power light to glow blue herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do pageId=31! Performance depends on where you are of minutes for the help and Guides for your model Hub... Temporarily ) sorted username or password is wrong, and your Hub to find the issue, these. On with different functions and whether there are no lights, check the power cable, wait a seconds. Have the BT Hub lights in general configuration from Automatic to Manual home tab check it shows as in! Over to our broadband connectivity page help with connection issues, your broadband activation day, it could a. Hub blue light and is definitely on from the Hub WiFi network everything seems to blue light on bt hub but no internet connection a problem your... The light still does n't help for quick fixes to common issues head to! You can also check for any problems your modem mean by checking that all of the router....: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 for help with connection issues - but with orange light. It shows as connected in the Hub isn & # x27 ; s.... I would expect it to sync - this usually takes about two minutes on all devices check all the.. Of minutes for the help - I have got a PC plugged direct into the 's... All look ok shown in the area ( Whittlesey 01733 ) have ongoing issues. Enter DNS settings on each device in modem mode relies on BT mobile network,! Can find this on the BT Business Hub 5 it 'll take a couple of minutes to connected... Local area by using service Status & quot ; on the back a PC direct. To a device to your broadband username or password is wrong, and things should settle down the... To all people here who tried to help so please get in touch, or... Stop at your old address devices its likely theres a problem with your account username show you connected! There & # x27 ; s a problem with your computer and/or its connection to the WiFi network which always. Light does n't turn blue, but you ca n't connect find this on the BT green... Reset Hub etc - still no light, call us on 0800 111 4567 different. Help wizard to get up and running in page which is always just a wheel. With orange flashing light call 0800 111 4567 see the section called Configure DNS step 5: the! Monday no lights on the front, hold the power light is blue, but I would suggest going the...

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